How to Set Up Automatic Messages on Airbnb 2025

Effective communication is among the tenets of being a successful Airbnb host for Automatic Messages on Airbnb. The visitors are looking forward to prompt responses, precise guidelines and reminders during their stay. However, it is easy to get overwhelmed with manually responding to all booking confirmations, check-in inquiries, and check-out notifications.

Thankfully, Airbnb has an automatic message on Airbnb platform that will enable hosts to plan and send personalised messages at the appropriate time with no need to be attached to phones.

This guide will take you through the process of enabling automatic messages on Airbnb, why they are important, and how to make the most of them and achieve a time-saving and guest experience.

What Are Automatic Messages on Airbnb?

Scheduled messages (or automatic messages) are pre-written templates, which Airbnb will send to your guests under given conditions, including:

After a booking is confirmed
Before check-in
On the day of check-in
Before check-out
After the stay ends

Having these messages, you are able to simplify communication and at the same time, maintain a personal touch.

Why Use Automatic Messages with AYB?

The automation of messages with the help of AYB has several advantages:

Time Saving – Do away with repetitive typing.
Enhance Customer Service – Customers are treated as special people and communicated with on time.
Consistency – All customers are given proper check-in guidelines and reminders.
Get More Reviews – Easy communication will result in 5-star ratings.
Scale Your Hosting – Measure two or more listings without having to work twice as hard.

How to Set Up Automatic Messages on Airbnb (Step-by-Step)

To enable messaging automation in Airbnb, follow these few steps:

Step 1: Log in to Airbnb

Step 2: Access Messaging Settings

Go to your Inbox.
Click on Message Templates & Scheduled Messages (sometimes found under “Inbox” or “Guest Management”).

Step 3: Create a New Scheduled Message

Click Create New Scheduled Message.
Choose the listing the message applies to.
Select the trigger event (e.g., booking confirmed, check-in day, check-out day).

Step 4: Write Your Message Template

Keep it short, clear, and welcoming.
Use shortcodes/placeholders like guest name, check-in date, or property address if available.
Example:
“Hi {{guest_first_name}}, thank you for booking! Your stay is from {{check_in_date}} to {{check_out_date}}. You’ll receive detailed check-in instructions one day before arrival.”

Step 5: Set Timing

For example, send “2 days before check-in” at 9:00 AM.
Set reminders for check-out (e.g., the night before departure).

Step 6: Save & Activate

Click Save, and your automatic message is ready to go. You are able to develop various templates to address every aspect of the guest journey.

Best Techniques of Automating Airbnb Messages

Personalise by using the guest’s name to keep it warm and friendly.
Keep it short, focus on essential details, and avoid long paragraphs.
Avoid Spam, don’t overload with too many automated messages.
Update regularly to ensure WiFi passwords, lockbox codes, and instructions are always accurate.

Balance between Automation and Human Intervention. Automated messages are used to cover basics and would always have to be on call in case of special requests.

Common Mistakes to Avoid

Failure to change the outdated templates (door codes or Wi-Fi)
Sending too many messages and overwhelming guests.
Using cold, robotic language without personalisation.
Not testing messages before going live.

Automated messages on Airbnb are a boon to hosts. It saves time as well as makes sure that the guests are able to get professional communication promptly between booking and check-out.

Begin by automating the easier templates, such as booking confirmations and check-in reminders, and build on your automation over time. The Airbnb tools have made the development of a non-stressful and seamless guest experience easier than ever.

How To Set Up Automatic Messages on Airbnb